Return Policy

At castme6, we want you to be completely satisfied with your jewelry purchase. If you are not entirely happy with your order, we accept returns and refunds subject to the terms outlined in this Return Policy.

Return Requirements: To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. You must initiate a return request within our specified return window by contacting our customer support team at service@castme6.com.

Designated Return Location: Please note that all products must be returned to our designated return location. Customers are responsible for coordinating the return shipping details with our support team, and items sent back to us without first requesting a return will not be accepted.

Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at service@castme6.com.

Contact Information: For any questions regarding returns and refunds, please contact us at service@castme6.com during business hours, Monday–Friday 9:00 AM–6:00 PM PDT.

Effective Date / Last Updated: September 15, 2026